Somtochukwu

Job Summary

The E-commerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed, typically reports to a supervisor.

• Minimum Qualification: Diploma
• Experience Level: Entry level
• Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Requirements:

• The ideal customer service representative typically requires a high school diploma or equivalent. 
• Additionally, an E-commerce Customer Service Representative may require a bachelor’s degree.
• Possesses a moderate understanding of general aspects of the job. 
• To fit into this role typically requires 0 – 2 years of related experience.
  

Daily Tasks:

• Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
• Responds to customers’ inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
  
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Being a Customer Service Representative involves analyzing customers’ service needs and refers to other service or technical departments for follow-up as needed.
• Make use of a customer relationship application or database to record activities and research product information.
• The Customer Service Representative works under the close direction of senior personnel in the functional area.

Location: Maryland, Lagos.

Apply Here

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