Somtochukwu

Job Summary

A General Electronic Store in Alaba Int’l Market Lagos seeks to hire a Smart and Energetic Customer Service Officer. The candidate would work from the office at Alaba, Ojo area of Lagos State.

• Minimum Qualification: OND
• Experience Level: Mid level
• Experience Length: 2 years

Job Description/Requirements

Duties and responsibilities:

• Responding to customer enquiries via chat and phone calls.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism 
• Resolving customer complaints, managing database records. 
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements:

• Proven customer support experience or experience as a Client Service Representative.
• Proficient and fluent in English Language.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or chats daily.
• Good documentation skills.
• 22 to 30 years. 

NB: Applicant must reside within Ojo/Alaba or immediate environs.

Basic Salary: NGN75,000- NGN100,000

Apply Here

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