Apply for the role of IT Support and Contact Center Officer at Emporg Limited

We are currently recruiting for an IT Support and Contact Center Officer.

Responsibilities:

Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
setting up new users’ accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.

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