Somtochukwu

Job Summary

We are recruiting a commercially driven Sales Associate with creative flair who is passionate about fashion, culture, art, and storytelling across all customer touchpoints. Our Sales Associates are the welcoming faces that greet customers, educate them on the brand, and provide them with a superior buying experience. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the Sales Associate answers questions, handles complaints and maintains a clean, well-organized store. The candidate will require a sound knowledge of the Nigerian fashion market and our customer’s lifestyle.

• Minimum Qualification: OND
• Experience Level: Mid level
• Experience Length: 2 years

Job Description/Requirements

• Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction.
• Serve as the brand ambassador, developing and nurturing strong relationships with customers.
• Learn customers’ needs and wants and personalize purchase opportunities to address them.
• Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment.
• Assist with store buildout.

Responsibilities: 

• Maintain a clean and organized store and ensure a welcoming, customer-friendly environment.
• Manage the visual display and ambience in the store in accordance with The Ladymaker visual standards.
• Maintain updated knowledge on current products and pricing.
• Manage financial transactions and purchases using POS systems.
• Create and maintain daily and weekly sales reports and other miscellaneous financial reporting.
• Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and brand.
• Manage The Ladymaker E-commerce Platform including inventory and orders.
• Communicate with customers across all platforms (digital and physical).
• Develop and implement cross-selling strategies for appropriate products.
• Host customers for custom order fittings.

Skills and Qualifications:

• Superior communication skills with customers and team
• Proven capabilities in a customer service or sales role
• Full computer literacy
• Self-starter with a positive attitude

Preferred Qualifications:

• Minimum OND qualification
• Working knowledge of inventory procedures
• Experience with point-of-sale (POS) transactions
• Experience with marketing and customer dynamics
• Work week flexibility, including weekends and holidays

Apply Here

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