Somtochukwu

Job Summary

The successful candidate reports to the Head, Business Development and has dotted lines to the Managing Partner Operations.

• Minimum Qualification: Degree
• Experience Level: Senior level
• Experience Length: 5 years

Job Description/Requirements

Duties & Responsibilities:

• Acquisition of New Client Accounts
• Management of Existing Client Accounts
• Anchoring of all Client pitches
• Development of Brand Strategy
• Lead Generation and Conversion
• Development of Account Acquisition Targets
• Receipt of Customer feedback/complaints
• Resolution of Customer Complaints
• Liaison with Operations Team for automated customer complaint resolution
• Responsible for daily activity and progress reporting per client per campaign
• Oversee the development of customer feedback framework
• Responsible for customer complaint management 
• Development/management of client media plan
• Extraction of the Client brief and liaison with content management.
• Review of KPIs and communication to the client based on the developed media plan 
• Review of post-campaign reports prior to dissemination to customer.
• Liaison with Stakeholders: Development Team, Customers, IT, web developer etc.
• Auxiliary Business Development function (applicable to all staff)

Job Requirements:

• First degree in any Marketing, Business Management or other related social science courses
  
• Certifications and professional memberships will be an added advantage.
• 5-7 years experience in a marketing/advertising agency
• Verifiable evidence of customer acquisition
• Sound understanding of Advertising strategy
• At least 4 years in Client Services in a marketing/advertising agency
• Social Media and digital marketing Know-how is a must
• Relevant professional qualification is an added advantage

Knowledge/Experience:

• Astute Sales Person
• Fluent presentation skills
• Fluent written communication skills
• High emotional intelligence and sound relationship management background
• Have a deep understanding of Social media
• Good knowledge of reporting tools, Excel, Word, Applications

Skills:

• Ability to work with teams
• Ability to work with minimal supervision
• Ability to execute tasks effectively and timely
• Strong sales skill and data-driven thinking
• Planning, Budgeting, Forecasting, Monitoring

Salary: NGN350,000- NGN400,000

Apply Here

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