Somtochukwu

Job Summary

A study abroad agency is inviting applications from a suitably qualified individual for the position of Customer Relationship Personnel in its Abuja office.

• Minimum Qualification: HND
• Experience Level: Mid level
• Experience Length: 3 years

Job Description/Requirements

Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Job Requirements:

• A bachelor’s or HND qualification in marketing, communications, advertising, business management, or in a related field preferred.
• At least 3 years experience as a customer experience specialist, or a similar customer support role.
• Between 22-35 years
• Preferably female
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Skilled in the use of social media platforms as a marketing tool
• Good knowledge of digital marketing concepts
• Proficiency in MS Office, as well CRM software
• Exceptional interpersonal skills and a client-centred approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, problem-solving and project management skills

Salary Expectation: NGN100,000 – NGN130,000

Apply Here

Customer Relationship Personnel at Wellspring School Support |

Let us connect on social media forever;

• 
• 
• 
• 
• 
• 
•