Apply for the role of Customer Service Executive at YES YOU CAN EDUCATION
Job Summary
A customer service executive is the point of contact between Yes You Can and its customers. A customer service Executive must be able to speak fluently and write clearly to communicate with the customers.
- Minimum Qualification: HND
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
The Responsibilities of a Customer Service Executive (CSE) are as follows:
1. Admission;
- Responding to customer inquiries concerning studying abroad which includes: programme of study, destination country, cost, visa applications etc.
- Sending of admission requirements to students
- Ensuring student sends all necessary admission documents
- Upload student documents into Hubspot – Hubspot is mainly for telephone calls and follow-ups
- Ensuring a weekly report is sent to your Line Manager at the end of every week Friday 5 pm failure to do so attracts a penalty. The penalty is that staff automatically skips the next promotion/confirmation date. If this happens twice, staff will be suspended, or employment terminated as deemed
- Communicating admissions, visa updates and other important studies abroad details to students
- Communicating with our UK, Ireland, US, Australia partners
- Embassy visits and training attendance
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Contents created by Taiwo Hammed.
Contents created by Taiwo Hammed.
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