Somtochukwu

Job Summary

INTHINK kids educational resources seek the services of a passionate and committed individual to provide excellent customer service to customers and meet sales quotas for our business.

• Minimum Qualification: OND
• Experience Level: Mid level
• Experience Length: 2 years

Job Description/Requirements

Responsibilities:  

• Attend to in-store and online clients
• Deal with customer feedback and general inquiries
• You will help identify customer needs, present and answer questions about our products and services  and recommend an appropriate product and service
• Ensuring that customers leave our store satisfied and you will contribute to the store’s profitability
• Provide accurate information to customers (e.g. product features, pricing and after-sales services)
• Inform customers about discounts and special offers
• Support Retail Store Pick-Up (RSPU) by helping with the receipt of goods and processing of pick-ups
• Acknowledging and resolving customer(s) complaint(s) 

Job Requirements:  

• A previous experience in a customer service position is highly desirable 
• Minimum Qualification ND in social science or any relevant course of study 
• Must be knowledgeable in relevant computer applications and be Internet Savvy 
• Must be abreast of sales and administrative procedures 
• Must have product knowledge
• Must be teachable and be ready to adhere to company policies 
• Active listening skills 
• Great customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and interpersonal skills 

Salary: NGN50,000 Plus end of the year bonus

Job Location: Lekki Phase 1.

Apply Here

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