Somtochukwu

Job Summary

We are looking for a suitable candidate to fill this position.

• Minimum Qualification: Diploma
• Experience Level: Management level
• Experience Length: 7 years

Job Description/Requirements

Job Responsibilities:

• Service leader for Nigeria market: develop service support structure locally
• Provide support to Customers in Nigeria following the  company’s Service Pillars such as Promptness Reliability and Kindness
• Share market orientation and feedback to the management
• Identify gaps, weak points and propose solutions
• Develop Service and Parts business from Distributors and End Customers
• Familiarize current company’s products and solutions and ways of working
• Develop Service capabilities in the local market by expanding Service channels 
• Develop Training structure in the local market: Centre of Excellence and Distributor Training facilities
• Arrange and monitor trainings for staff of Service Channels 
• Monitor and Report Performance of Service activity through Channels    
• Understand and follow all company’s Service Processes (DSM SAP Warranty Parts etc.) 
• Manage product quality issues and report to the factory to improve product reliability
• Practice and propagate Safe Working Practices and ethical behaviour
• Follow Kaizen process to continuously improve Channels. 

Job Requirements:

• Diploma / Degree with specialization in HVAC 
• Has 7-10 years of relevant experience handling Service Companies and Technicians 
• Strong knowledge of Nigeria HVAC Market
• Strong Customer-Facing Skills
• Good knowledge of Channel management and motivation process
• Out of the box thinking to participate in process improvements 
• Strong creative thinking and problem-solving skills
• Travel within Nigeria as needed to supervise monitor and review ASPs
• A solid temperament to face the tough situations and be goal-oriented to achieve results
• Good knowledge of Excel and PowerPoint and other MS tools

Preferred:

• Experience in working with Ground level networks in HVAC industry 
• Nigeria HVAC Market experience
• Good communication skills
• Exposure to the Africa market can be an added advantage

Additional Comments: (not mandatory but can be an advantage)

• Knowledge of Distributors and Dealers Relations in Engineering Organization
• Competitor scenario and Market Knowledge

Apply Here

Service Manager – Nigeria Region at Jobberman (Third Party Recruitment) |

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