Somtochukwu

Job Summary

We are looking for a customer-oriented service representative for a Microfinance Bank. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Minimum Qualification: OND
• Experience Level: Entry level
• Experience Length: 1 year

Job Description/Requirements

Responsibilities:

• Open accounts for customers
• Handle customer inquiries, complaints and requests
• Post some transactions into the banking application
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Job Requirement:

• Minimum of 1-year working experience in customer service or similar roles
• Minimum of OND degree from a reputable tertiary institution
• Excellent knowledge of Microsoft Office
• Knowledge of BankOne banking software is an advantage
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Strong command of English language
• Fluency in other local languages would be an added advantage
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.

Remuneration: NGN80,000 to NGN100,000 naira monthly salary + Other staff benefits

Location:  Lagos Island, Lagos state

Apply Here

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