Somtochukwu

Job Summary

A firm in the hospitality sector seeks a qualified candidate to fill the role of a manager at a sports betting shop.

• Minimum Qualification: OND
• Experience Level: No Experience
• Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

• To plan, organize, coordinate and direct the activities of the betting shop.
• Work on the shop floor liaising and working with staff and customers
• To develop and manage a team of cashiers
• Overseeing the betting terminals and updating the display boards that show current betting opportunities
• Making payments to Bet winners
• Responsible for shop presentation and security.
• Responsible for good levels of customer service.
• Handling any customer queries and complaints.
• Recruiting and training other staff members
• Organizing work and holiday rotas.
• Being alert to any potential fraud, underage gambling or other illegal activity, and taking action to prevent it
• Anticipating and dealing with any disputes or safety issues.
• Ensuring the shop is secure and meets industry regulations
• Maximizing profitability and meeting sales targets.
• Marketing the shop to potential customers and coming up with special promotional ideas.
• Setting sales targets for staff and monitoring their progress.
• To oversee the purchase of supplies for the office as necessary, including stationery, and cleaning materials, keeping with agreed budgets.
• To ensure that all office equipment is kept in good working order, to oversee service contracts as required and establish and keep inventories up-to-date.
• To assist management in any other general capacity as required.

 Requirements:

• Minimum of OND
• Good communication skills.
• A flair for customer service and the ability to build a good rapport with customers.
• Number skills, to ensure payments are accurate.
• Good knowledge of sports and of the products and services offered by the bookmaker.
• To be able to work effectively under pressure.
• Basic IT skills.
• To be alert and observant.
• Confidence, to handle difficult situations or troublesome customers.
• Leadership, negotiation, and people management skills.
• To be well-organised and able to deal with several tasks at once.
• Business awareness

Apply Here

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